Who is this course for?
- Customer service professionals.
- Administrative teams.
- Sales representatives.
- Young people preparing for the labour market.
Soft Skills
Professional Communication and Customer Service
Improve how you communicate, serve customers and represent your organisation.
Soft Skills
About this course
This course develops essential skills for professional environments, including communication, relationships, service and collaboration.
Requirements
- No previous experience required.
- Availability for communication exercises.
- Active participation in practical activities.
What you will learn
- Communicate more clearly.
- Improve customer service.
- Handle difficult situations.
- Work better in a team.
- Adopt professional conduct.
- Represent an organisation appropriately.
Course content
Training programme
Professional Communication
Clarity, listening, verbal and non-verbal language and message adaptation.
Customer Service
Reception, identification of needs, guidance and follow-up.
Managing Difficult Situations
Complaints, conflicts, empathy and solution-building.
Teamwork
Collaboration, responsibility, respect and internal communication.
Professional Conduct and Image
Behaviour, organisation, ethics and institutional representation.
Practical learning
Methodology
- Group activities.
- Customer service simulations.
- Case studies.
- Communication exercises.
- Guided feedback.
Certification
Certificate of participation after attendance and involvement in practical activities.
Enrolment and information
Ready to develop new skills?
Speak with the SOFTCODE team to learn about upcoming classes, schedules, modalities and participation conditions.